FAQ
Frequently asked questions
What Maisons and collectors ask us most often.
For professionals
What is Eternall Stories?
Eternall Stories builds the infrastructure of Luxury Continuity: the layer that lets a precious object keep its story beyond the boutique, across its owners and the generations. At the service of Maisons, jewelers, watchmakers and galleries.
Is it complicated to deploy?
No. Deployment requires no technical skill and does not weigh down the advisor’s gesture. We start simply: a few pieces, your visuals, your voice.
Is it white-labeled?
Yes. The experience is deployed in your codes, in your name. We remain the discreet infrastructure; your Maison leads on every touchpoint.
How much does it cost?
The model is designed to stay accessible to independents. Pricing depends on the product and the volume: let’s talk, and we will show you what would activate first for you.
Is my data secure?
Yes. Primary hosting in Europe, end-to-end encryption, strict per-Maison isolation, GDPR compliance by design. You keep control of your data.
What if Eternall Stories were to disappear?
The memory of the pieces is designed to survive, independent of any platform, thanks to a decentralized permanence layer. This is our answer to a Maison’s most legitimate objection.
How do NFC and QR work?
One gesture is enough: a tap on the NFC chip, or a scan of the QR code, and the piece’s passport opens. No app for the client to install.
Does it integrate with my existing tools?
Yes. APIs and webhooks let it complement your clienteling and CRM. We complement the existing setup, we do not replace it.
For collectors
I am a private individual, can I use Eternall Stories?
Yes, with Collection, the app for collectors: bring together your pieces, their documents and their stories in one intimate place, designed for transmission. It lives at collection.eternallstories.com.
What is Case?
Case is the connected écrin: a discreet NFC chip, set into a watch or jewelry box, that keeps the memory of the pieces it holds. The écrin becomes narrative and heritage.
Do my memories stay private?
Yes. Your private stories and photos are encrypted; they belong to you. You decide what you share and what you pass on.
How do I prepare the transmission of my collection?
Collection accompanies the owner and their lineage: entrust, recount, transmit, at your own pace. Each piece keeps its memory, ready to be passed on.
Get in touch
What if every creation kept its voice?
Let’s talk about the piece, the Maison, the moment you want to extend.
Or write to us at contact@eternallstories.com